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Growth starts with trust, not trends

woman looking at item in retail aisle

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There’s no shortage of innovation in health, beauty, and nutrition. Walk any retail aisle or scroll any digital shelf, and you’ll see it: more claims, more functionality, and more “better-for-you” positioning than ever. 

But innovation alone is not what’s driving growth. In many cases, it’s creating noise. 

Winning brands and retailers are not the ones chasing every emerging trend. They are stepping back, understanding what has fundamentally changed about the consumer, and building strategies around that reality. 

Because the biggest shift is not about protein, hydration, or clean ingredients on their own. It is about trust. 

A more intentional consumer 

The modern consumer is more informed and more skeptical than ever. 

Coming out of the pandemic, people didn’t mindlessly return to old habits. They re-evaluated them. Health became more than a category. It became a decision-making filter across food, personal care, and household products. 

That shift has reshaped expectations: 

  • Ingredient transparency is now a baseline (not a differentiator) 
  • Value is not defined solely by price  
  • Brand loyalty is earned through credibility, not familiarity  

Consumers are not just asking “Does this work?” They’re asking, “Do I trust this?” and “Is this right for me and my family?” 

That’s a meaningful change, and it requires a different response from both brands and retailers. 

When trends turn into noise 

Protein is a clear example of how quickly a trend can become diluted. 

What started as a functional category aimed at specific consumer needs has expanded into near ubiquity. Protein now appears across snacks, cereals, and beverages. 

That growth reflects real consumer demand, but it also raises an important question: are we solving a need, or following a trend? 

Not every product benefits from added functionality. In many cases, adding more creates confusion rather than value.  

This pattern extends beyond protein. Hydration, functional ingredients, and even wellness claims are being applied broadly, often without a clear role in the consumer’s life. 

The brands that stand out are not adding features indiscriminately. They’re making deliberate choices about where innovation truly matters. 

Experience is becoming a differentiator 

At the same time, products are becoming more experiential. 

This is especially evident in beauty and home care, where product design is becoming more layered, sensory, and emotionally resonant. Fragrance is a powerful example. What was once largely functional has evolved into a way for consumers to express mood, identity, and personal preference. 
 
Consumers increasingly want products that do more than perform. They want products that feel personal and turn everyday routines into small moments of comfort, enjoyment, and escape. That expectation accelerated during the pandemic and has not gone away. 

For brands, this raises the bar. Experience cannot be treated as a decorative layer or a final touch. It needs to be built into the product, the sensory cues, and the brand story from the start. 

Overlooked opportunities in holistic health 

While some trends have been overextended, others have not been fully developed. 

Holistic health is one of them. 

There was a period when categories like vitamins, supplements, and natural wellness were central to the conversation. Then the focus shifted toward more immediate, functional benefits like protein and hydration. 

But the underlying need didn’t go away. 

Consumers are still looking for solutions that support total well-being, including gut health, mental wellness, sleep, and immunity. What’s missing is cohesion and credibility in how those benefits are delivered. 

This is where meaningful innovation lives. Not in incremental plug-and-play product extensions, but in solutions built for the complexity of human needs and grounded in earned trust. 

Alignment between retailers and brands 

One of the biggest barriers to growth is lack of alignment. 

Retailers are focused on engagement, basket size, and category performance. Brands are focused on differentiation and share growth. 

Both perspectives are valid, but they do not always connect. 

Ingredient transparency is a good example of the gap. Consumers are actively seeking products that meet specific criteria, whether that’s aluminum-free or simplified ingredients. Yet those products can still be difficult to find in-store. 

When brands try to communicate everything through packaging, it overwhelms. When retailers don’t create clear pathways, the burden shifts to the consumer. 

The key is collaboration. Brands need to clearly define their value. Retailers need to make those products easier to find and shop. 

Better alignment helps retailers become destinations, and brands become easier to choose. 

Digital execution as growth lever 

Digital remains one of the most underutilized opportunities in health, beauty, and general merchandise categories. 

Despite significant growth in e-commerce, many brands still treat digital as secondary. Product pages are often sparse, offering minimal imagery and little context. 

In a digital environment, the product has to work harder. Consumers cannot see, touch, or test it. Brands must clearly communicate what the product is, how it fits into a routine, and why it matters. 

Strong digital execution includes: 

  • Clear and compelling imagery  
  • Context for how the product is used  
  • Simple, visual communication of key benefits 

Changes can be implemented quickly and scaled efficiently. But only when digital content is treated as a priority

What comes next 

The next phase of HBC and non-foods growth will not be defined by a single trend. 

It will be defined by how well brands and retailers respond to a more intentional, more discerning consumer. 

That means: 

  • Building trust through transparency and consistency  
  • Prioritizing meaningful innovation over incremental additions  
  • Creating products that deliver both function and experience  
  • Making “better‑for‑you” easier to discover 
  • Elevating digital execution to meet expectations  

These categories are deeply personal. They shape daily routines and long-term well‑being. 

The opportunity is significant. But success will require discipline and clarity on what truly matters. 

Follow Megan on LinkedIn for her practical insight on scaling your brand in retail.

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Inspire the buyer 

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Skip the small talk. Show up ready to solve real business problems. 

Retail buyers are busy – really busy.  

Every call, email, and “quick check-in” competes for a packed calendar. 

Brands that break through bring something of value and deliver it in a way that’s easy to act on. Let’s get inside the mind of a typical retail merchant to see what it takes to build better partnerships. 

First, think like a buyer 

If you were a buyer, what would you want from brands competing for your time? Not a deck full of data points you already know. Not ten “priorities” to digest at once. 

You’d want a few laser-focused ideas for hitting your targets, winning your category, and clearing any roadblocks stalling your momentum.  

With that in mind, our teams: 

  • Avoid “just touching base” messages. Every outreach should deliver value. 
  • Aim to bring something new to the table. Think fresh data, competitive intel, or an angle that creates an “aha” moment. 
  • Focus on one or two outcomes per call. Moving one bold idea forward is better than dancing around a dozen.

When prepping for meetings, we think about wins from the buyer’s point of view, asking: 

  • Will it help them show results in the next 4-week scan? 
  • Is it useful enough to share with their team? 
  • Can they sell it to senior leaders without extra work? 

If it’s yes, it stays in the deck. If not, it comes out. From there, we drill down even further: 

  • “Here’s how we’ll drive incremental units, not just shift share.”  
  • “This solves a known execution issue in your stores.”  
  • “We’ve tested this in a similar banner — here’s the lift.” 

It’s the difference between taking up time and creating value. 

Make every interaction count 

Our latest CPG Confidential research shows that nearly 30% of CPG leaders never get beyond their category buyer — a missed chance to influence the people deciding space, budgets, and where to focus resources. 

The biggest wins come from cross-category and executive leaders. They set the bigger picture and remember the partners who prove shopper demand, deliver results, and build trust over time. 

In 2024, we led 1,600 senior-level meetings with retail partners — the kind of collaborations that can take a brand from $10 million to $300 million — and are on track to match or surpass that pace in 2025. 

We earn this access by pairing hyperlocal insight with national resources like IBM-powered analytics. And while AI tools are spotting issues faster than ever, they can’t replace boots in the aisle, in the community, and across the store. 

Here’s how it pays off in practice: When ALOHA consolidated their retail business with Acosta, buyer conversations became more focused. That holistic clarity helped the brand double its retail presence and become the #1 protein bar at Whole Foods. 

Get out of the office 

One of the best ways to inspire a buyer isn’t a meeting at all. It’s a store walk. 

Buyers are buried in spreadsheets and virtual calls. Getting them into the aisle — seeing the shelf, the competition, and the consumer experience — shifts the dialogue. It’s tactile, it’s memorable, and it gives them real context for decisions. 

We’ve seen entire conversations shift during a 20-minute store walk. A display issue in frozen, a competitor with killer signage, or a price point that’s off. We highlight what others are doing well and follow up with photos buyers can share with their team. Seeing it in person makes it real and adds urgency. 

Add a quick agenda, brief summary, and enough lead time to plan it around breakfast or lunch, and it’s that much easier for buyers to say yes. It’s not always easy to arrange, but when it happens, it’s next level. 

Tell a better story

Believe it or not, buyers told us what they want from brand sales teams is better storytelling. 

So, we built Simple Stories — concise, one-page slides that make retail scenarios clear and actionable. They feature shelf photos, shopper insights, and clean data tied to what’s happening in the aisle or in POS reports. The format is easy to grasp, share, and act on. 

In 2024, we shared more than 200 Simple Stories with buyers, which helped frame the opportunity and made it easy for them to champion ideas internally. It’s no surprise that people remember stories up to 22 times more than facts alone.

For one healthy frozen treat brand, storytelling sparked a turning point for growth. Leaning into its unique origin story, our in-store sampling and promotional events helped expand distribution by 200K+ points and drive $200MM in category sales. 

Inspire, don’t overwhelm 

The market is fast-moving. Pricing and value remain tough. Eight out of ten new products still fail.  

But there are always ways to break through — and we see them every day. 

Remember that small, focused wins stack up over time. At Whole Foods, Kikkoman moved from regional to national distribution after years of stalled growth — not because we flooded buyers with ideas, but because we brought compelling reasons to act. We built trust, backed it with data showing that more Kikkoman meant more category sales, and earned a spot in all 510 stores that drove +95% sales increase. 

In today’s retail environment, inspiring the buyer isn’t optional. It’s what separates the brands winning shelf space from the ones left fighting for it.  

Keep it simple. Make it count. We can show you how.